SOUL MATES
FREQUENTLY ASKED QUESTIONS
Soul Mates is our loyalty programme designed to reward padel players for showing up at Soul Padel Stockport and playing regularly. Earn Almas (Spanish for “soul”), unlock exclusive perks, and enjoy free racket hire every time you play.
HOW DO I JOIN?
DOWNLOAD THE SOUL MATES APP
SHARE A FEW BASIC DETAILS & VALIDATE YOUR ACCOUNT
START EARNING & REDEEMING REWARDS
Why do I need to use the same email as Playtomic?
Using the same email address as your Playtomic account helps us link your bookings to Soul Mates.
It won’t earn you Almas automatically but it will:
- Pull your next booking into the app
- Speed up scanning in
- Make your overall experience smoother
If you’ve used a different email in Playtomic (e.g. a private Apple email), we recommend updating it in Playtomic to match.
How do I earn Almas?
Using the same email address as your Playtomic account helps us link your bookings to Soul Mates.
It won’t earn you Almas automatically but it will:
- Pull your next booking into the app
- Speed up scanning in
- Make your overall experience smoother
If you’ve used a different email in Playtomic (e.g. a private Apple email), we recommend updating it in Playtomic to match.
How do I scan in?
Every Soul Mate has a unique QR code in the app. You can:
- Open the app and scan it at the iPad in the clubhouse
- Or download your QR code to your Apple Wallet or Google Wallet and scan from there
What’s the best way to use Soul Mates?
To make sure you’re earning everything you should:
- Use the same email as your Playtomic account
- Get linked to your booking in Playtomic
- Scan in when you arrive at court
- Check the app to make sure your Almas are showing up as expected. Any problems, give us a shout
I booked in Playtomic. Why isn’t my booking showing in Soul Mates?
Some events (like socials, Americanos, and other organised sessions) don’t pull through automatically because Playtomic’s integration isn’t fully set up yet.
Don’t worry, you can still scan in manually:
- Just choose the court or event you’re attending on the screen when you arrive
- Your Almas will still be added to your account
What can I spend my Almas on?
Once you’ve earned at least 100 Almas, you can unlock a credit via the app’s rewards menu. Use it for:
- Court bookings
- Socials
- Americanos
- Other events and experiences we’ll add over time
How do I redeem rewards?
Open the rewards menu in the Soul Mates app, click through any unlocked rewards, and choose what you want. Your Playtomic wallet will be credited within 7 days.
Once it’s in your wallet, you’ll have up to 3 months to use it.
Do my Almas expire?
Yes. If you don’t play for 12 months, your Almas will disappear. Stay active and keep earning.
What happens if I cancel or miss a booking paid with rewards?
You’ll lose the credit. There are no refunds on reward redemptions if you cancel late or don’t show up.
Do I need to be the one who booked the court to earn Almas?
No, every Soul Mate on court can earn Almas, as long as you scan in properly.
What are the community tiers, and what do they unlock?
Soul Mates has tier levels to recognise your place in our padel community, from beginners to die-hard padelers.
Each tier gives you:
- A custom branded T-shirt to show off your level
- Access to exclusive events, perks and surprises
We’ll be adding new tiers as the programme grows.
What’s the deal with free racket hire?
All Soul Mates get free racket hire every time they play. If you’re not a member, racket hire is £2.50 per session.
Can I donate my rewards?
Yes, you can choose to donate any unused credits to What’s That Racket?, our initiative giving local schools access to padel.
